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“Manastira” Winery
Lesichovo Village, Pazardzhik District
Contacts: +359/887 065 635

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GENERAL TERMS AND CONDITIONS OF THE ONLINE STORE

www.manastirawinery.com 

I. SUBJECT
These general terms and conditions are intended to regulate the relationship between: “RIVERSIDE WINE” Ltd., UIC 202002258, registered office and address of management: Pazardzhik, 4400, Tsaritsa Yoanna Blvd. No. 6E (hereinafter referred to as the Supplier, Seller), in its capacity as the owner and operator of the online store www.manastirawinery.com(hereinafter referred to as the Site), and the users of the Site (hereinafter referred to as Users, Buyers, Recipients).


II. SUPPLIER INFORMATION
Information pursuant to the Electronic Commerce Act and the Consumer Protection Act:

  • Name of the Supplier: “RIVERSIDE WINE” Ltd.
  • Registered office and address of management: Pazardzhik, 4400, Tsaritsa Yoanna Blvd. No. 6E.
  • Contact details: Pazardzhik, 4400, Tsaritsa Yoanna Blvd. No. 6E, Phone: +359/887 065 635, Email: office@manastirawinery.com.
  • Registration in public registers: Commercial Register and Register of Non-Profit Legal Entities at the Registry Agency under UIC 202002258.


III. SITE CHARACTERISTICS
The Site is an online store accessible through a web browser at manastirawinery.com, through which Users can:

  • View the goods offered by the Supplier, their characteristics, prices, and delivery conditions;
  • Enter into sales contracts for selected goods with the Supplier;
  • Make electronic statements regarding the conclusion or execution of a contract with the online store;
  • Make payments related to a concluded contract with the online store according to the payment methods supported by the Supplier;
  • Subscribe to receive promotional information from the Supplier;
  • Obtain information about their rights as Users of this service under the law and these general terms and conditions.


IV. TECHNICAL STEPS FOR CONCLUDING A SALES CONTRACT
A sales contract for the goods offered by the Supplier may be concluded via the Site’s interface or by placing an order over the phone specified on the Site.
The contract between the Supplier and the User is concluded in Bulgarian and consists of these general terms and conditions available at www.manastirawinery.com.
The contracting party with the Supplier is the User, according to the data provided when completing the order on the Site.
The Supplier includes in the Site interface technical means for identifying and correcting errors in entering information before making the statement for concluding the contract.
The contract is considered concluded when the User completes their order. The order is completed when the User has marked the checkbox “I have read and agree to the General Terms and Conditions” and has pressed the button directing the information to the Supplier.
If the User chooses to place the order by phone, it is considered that the User has read and agreed to the Site’s general terms and conditions. In this case, the contract is concluded upon reaching verbal agreement between the parties regarding the specific goods, their price, and delivery conditions.
For the conclusion of a sales contract, the Supplier explicitly notifies the User within the same or no later than the next working day by sending a confirmation email to the email provided by the User. The confirmation includes a link to the Site’s General Terms and Conditions and the main parameters of the order—type, model, price, selected payment method, quantity, method and delivery time, and delivery costs, as well as information about the User’s right of withdrawal.


V. TERMS OF THE SALES CONTRACT
Under the concluded sales contract, the Supplier undertakes to transfer ownership and deliver to the User the goods ordered in accordance with these general terms and conditions, in return for the User’s obligation to pay the price and the delivery costs explicitly specified by the Supplier.
Delivery costs are not included in the price of the goods. The Supplier informs the User of the delivery price after the User has categorized the delivery conditions and before the order is completed.
The Supplier delivers the ordered goods within 3 working days from the confirmation of the order. If the delivery time for a specific item differs, the Supplier explicitly states this so that the User is informed before completing the order.
The Supplier delivers the goods to the address specified by the Users and is not responsible if the provided data is incorrect or misleading.
The Supplier delivers the goods and guarantees the Users’ rights under the law within the framework of good faith, customary practice, consumer or commercial law criteria, and conditions.
The User and the Supplier agree that all statements between them in connection with the conclusion and execution of the sales contract may be made electronically and via electronic statements within the meaning of the Electronic Document and Electronic Certification Services Act and Article 11 of the Electronic Commerce Act.
It is assumed that the electronic statements made by the Users of the Site are made by the persons specified in the data provided by the User when completing the order form. The User agrees that electronic messages sent by the Supplier do not need to be signed with an electronic signature to be effective against them.


VI. SUPPLIER’S OBLIGATIONS FOR CONSUMER PROTECTION
The rules in Sections VI and VII of these General Terms and Conditions apply to Users who, according to the data provided when concluding the sales contract, can be considered Consumers under the Consumer Protection Act, the Electronic Commerce Act, and/or the applicable regulations of the European Parliament and the Council on consumer rights protection.
The information about the goods on the Site is categorized into different groups and subgroups. The main characteristics of the goods offered by the Supplier, the price, and additional information aimed at helping the Consumer make an informed choice are defined in the profile of each item on the Site.
All prices listed on the Site are in Bulgarian leva and include VAT. The price of each specific item is displayed prominently so that the User is informed before completing their order.
The Supplier states the total order value before concluding the contract. Payment can be made via bank transfer or cash on delivery. The User has the option to choose the payment and delivery method before completing the order.
For orders over 200 BGN, delivery is FREE.


VII. RIGHT OF WITHDRAWAL
The User has the right to withdraw from the contract within 14 working days from receiving the goods, without penalty or justification. To exercise this right, the User must inform the Supplier before the expiration of the 14-day period.
The returned goods must be in their original packaging, complete with all accompanying documentation, and without damage. The Supplier reserves the right to assess whether to accept returned goods if they show signs of use, scratches, or missing accessories.
The Supplier refunds the received amounts within 14 days from the receipt of the returned package. Return shipping costs are borne by the User.


VIII. COPYRIGHTS
All materials on the Site are protected under the Copyright and Related Rights Act and other applicable legislation. Any use beyond personal needs requires the Supplier’s explicit permission.

These General Terms and Conditions are effective for all Users of manastirawinery.com as of September 17, 2020.